Flyboygsxr said:So I contacted Lethal Performance today and I was very polite to the rep on the phone. He basically told me that Lethal had nothing to do with the driveshaft, they just sell it and if I had an issue I need to contact the manufacturer. I have had the driveshaft since the end of April but they offered me no customer support. He didn't even give me a contact number or anything, I got online and got it myself and called DSS. DSS on the other hand was a different experience. Very polite and helpful and I am sending them the driveshaft tomorrow. Am I being unreasonable to feel that the vendor should provide support to a customer when a product they sell had a problem? I am a reasonable guy so please let me know if I'm off on this. I guess I am just looking for some feedback. This failure cost me almost $1000 for the the tow and caused me to miss a weekend at the track...plus it stranded me on a bridge on the German Autobahn which wasn't fun having semi's screaming past you within just a few feet of the car for about an hour waiting on a tow truck. Then a 5 hour tow truck ride to my house because the trucks can only go 80kph by law which is only 50mph...man that wasn't fun especially when the guy doesn't speak any english and his choice of music wasn't the greatest It was an adventure to say the least and one I hope to never repeat.
Flyboy,
I'm actually the one you spoke with just the other day. Although we're not a paying vendor here, I wanted to go out of my way to come and apologize, as well as clear up a few points.
Customer service is our number 1 goal, hands down, always. It's what we've been built on since day one, and it's what we continue to strive to achieve. Before trying to earn your business, or anything else. Even when customers have purchased an item somewhere else, or second hand and have issues, we still always try to help when and where we can.
Now in your certain circumstance, as I said before, I apologize about all of your inconveniences with the shaft. DSS is easily one of our best sellers, and it's extremely uncommon for their new design to fail. All of them are built and balanced individually to reduce room for error. Part of the reason why they take about 2 weeks to be built and shipped.
Now in regard to our conversation, I was simply trying to convey that DSS handles the warranty procedure internally, and that's on their request. It was not me passing the buck, or shooing you off, and I apologize you felt that way. We just know that they are a true company that stands behind their product, and we stand behind them. When I thought you had said, "that's ok" to me giving you the number, I made sure to let you know that you should speak to Lee, as he's one of the top guys over there, and would assure that you would get the proper service needed to get your situation taken care of.
I'm glad you were able to reach out to them and they were immediately willing to help, as I knew they would. As previously said, if there's anything we can do to help facilitate the process further, please let myself or anyone here know.
Thanks again
John