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Took mine to a dealer near work, they snapped some pics and have sent them to Ford. We will see what they say.
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Darth Boss said:Well got word. That was fast. Claim was denied. They said wear appears to be from repeated rubbing with a sharp object. Last I checked, my butt is soft and pudgy...now I have to battle with CS only after a week. The honeymoon is over.
To the gent that had this serviced. Can you post a pic so I can see if it is similar to mine? Or if you have a claim number I can have ford reference? They did not send pics to Recaro.
privera302 said:Darth Boss said:Well got word. That was fast. Claim was denied. They said wear appears to be from repeated rubbing with a sharp object. Last I checked, my butt is soft and pudgy...now I have to battle with CS only after a week. The honeymoon is over.
To the gent that had this serviced. Can you post a pic so I can see if it is similar to mine? Or if you have a claim number I can have ford reference? They did not send pics to Recaro.
I cannot find the pic's I took; I will check with my service advisor and try to get my claim number. In the mean time, pls post a pic(s) of the wear on your seat that I can look at and compare to the issues I had. Thanks.
privera302 said:Send the pic's to my personal email: [email protected] and I'll take a look and compare.
Darth Boss said:Well got word. That was fast. Claim was denied. They said wear appears to be from repeated rubbing with a sharp object. Last I checked, my butt is soft and pudgy...now I have to battle with CS only after a week. The honeymoon is over.
To the gent that had this serviced. Can you post a pic so I can see if it is similar to mine? Or if you have a claim number I can have ford reference? They did not send pics to Recaro.
F.D. Sako said:same here, 5k+ no issues. the car gets driven everyday to work.
However, I do wear dress pants to work, I would imagine the seats would see more wear with jeans on.
Darth Boss said:The wear I have is on the seat bottom and not the suede areas.
Ford Customer Relations gave me the Digital Imaging department's determination is final speech. Supervisor then said it is not wear from rubbing of a sharp object but from rubbing of a object. I said yes, my leg and butt. He said no, clearly from some foreign object, maybe from a test drive. I was so upset.
My options are have the dealership appeal or tak it to another dealership for a second opinion. He said it is the dealerships decision even though the predetermination was denied. I don't get that.
I've talked to the service manager at the dealer where I bought the car and he seems to be understanding and agrees based on the photos I sent. So I have to take it into him Friday to look at. We shall see. As the world turns....
Darth Boss said:The wear I have is on the seat bottom and not the suede areas.
Ford Customer Relations gave me the Digital Imaging department's determination is final speech. Supervisor then said it is not wear from rubbing of a sharp object but from rubbing of a object. I said yes, my leg and butt. He said no, clearly from some foreign object, maybe from a test drive. I was so upset.
My options are have the dealership appeal or tak it to another dealership for a second opinion. He said it is the dealerships decision even though the predetermination was denied. I don't get that.
I've talked to the service manager at the dealer where I bought the car and he seems to be understanding and agrees based on the photos I sent. So I have to take it into him Friday to look at. We shall see. As the world turns....