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I just wanted to quickly post my ongoing experience with getting my Trackey programmed in my KB 2012. I haven't read all of the Trackey threads, but from what I have seen, I think I have had one of the most difficult times ,so far, getting mine programmed.
Admittedly, my first mistake was to try to get the install done over the period between Christmas and New Year (mainly because I had some vacation time). That being said, I called a local dealer that I had heard had done a couple of Trackeys in the past (one of which was the sales managers 2012 CO). So I took the car in around lunch on the Thursday after Christmas. Since it should only take about an hour, I hung out with the car. After 4 hours at the dealership and being informed Ford Racing tech line was gone for the day, the dealer kept the car and gave me a ride home.
The next day the dealer continued to struggle while constantly communicating with Ford Racing. Unfortunately, the issue seemed to be a connection problem which could only be troubleshot by a guy at Ford Racing that was on vacation until after New Year. Since I intended on hitting a car cruise on New Years Day and a Cars & Coffee event a few days later, I had them set everything back to normal so I could take the car home for the holiday.
When the Ford Racing IT guy returned from vacation the dealer asked me to bring the car back in to finish the install. I brought it back in this Wednesday, Jan. 8th (my birthday) and told them to have at it. By Thursday morning, they called to say that they were removing the PCM and sending it to Ford Racing to be programmed. They overnighted it to Dearborn Thursday night and it was received, reprogrammed and sent back to the dealership in 24 hours.
At this point, the dealer has 15+ hours into trying to get the Trackey installed. They are only going to charge me for the recommended hour for install but also want to charge me for the labor to uninstall and reinstall the PCM as well as the shipping cost to send it to FR. This irritated me since I feel like Ford should be covering all of the extra effort under warranty since the car is still well within the factory coverage (only 8500 mi). After a 45 minute talk with Ford customer service, Ford has agreed to cover the shipping but they instructed me to take the extra labor cost (time to remove and reinstall the PCM) up with the dealership.
The PCM should be back to the dealer today but they are waiting until Monday to reinstall it so that the tech that has gone through the whole process with my car can be the one that completes it.
Has anyone else had to have the PCM sent to Ford Racing? Am I being unreasonable to expect the extra cost to be Fords problem and not mine?
I will update this post after I retrieve the car on Monday to let you know how it played out. Sorry this was so long but I wanted to share this experience in case others were having issues too.
Chris
Admittedly, my first mistake was to try to get the install done over the period between Christmas and New Year (mainly because I had some vacation time). That being said, I called a local dealer that I had heard had done a couple of Trackeys in the past (one of which was the sales managers 2012 CO). So I took the car in around lunch on the Thursday after Christmas. Since it should only take about an hour, I hung out with the car. After 4 hours at the dealership and being informed Ford Racing tech line was gone for the day, the dealer kept the car and gave me a ride home.
The next day the dealer continued to struggle while constantly communicating with Ford Racing. Unfortunately, the issue seemed to be a connection problem which could only be troubleshot by a guy at Ford Racing that was on vacation until after New Year. Since I intended on hitting a car cruise on New Years Day and a Cars & Coffee event a few days later, I had them set everything back to normal so I could take the car home for the holiday.
When the Ford Racing IT guy returned from vacation the dealer asked me to bring the car back in to finish the install. I brought it back in this Wednesday, Jan. 8th (my birthday) and told them to have at it. By Thursday morning, they called to say that they were removing the PCM and sending it to Ford Racing to be programmed. They overnighted it to Dearborn Thursday night and it was received, reprogrammed and sent back to the dealership in 24 hours.
At this point, the dealer has 15+ hours into trying to get the Trackey installed. They are only going to charge me for the recommended hour for install but also want to charge me for the labor to uninstall and reinstall the PCM as well as the shipping cost to send it to FR. This irritated me since I feel like Ford should be covering all of the extra effort under warranty since the car is still well within the factory coverage (only 8500 mi). After a 45 minute talk with Ford customer service, Ford has agreed to cover the shipping but they instructed me to take the extra labor cost (time to remove and reinstall the PCM) up with the dealership.
The PCM should be back to the dealer today but they are waiting until Monday to reinstall it so that the tech that has gone through the whole process with my car can be the one that completes it.
Has anyone else had to have the PCM sent to Ford Racing? Am I being unreasonable to expect the extra cost to be Fords problem and not mine?
I will update this post after I retrieve the car on Monday to let you know how it played out. Sorry this was so long but I wanted to share this experience in case others were having issues too.
Chris